About Alaffia & Our Mission

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care

.
We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyon

e.
*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this ti

me.
About the

RoleAs the Sales Operations Lead, you’ll help design and execute our growth strategy. This is a highly cross-functional role – you will serve as the primary connective tissue between the growth, product, and finance teams. You will work with these team leads to develop, operationalize, and track the performance of Alaffia’s growth strategy. You will work with team leads to identify new growth opportunities, evaluate and analyze our go-to-market strategies and performance, and develop scalable operational processes that fuel Alaffia’s mission and revenue go

als.What You'll be D

• oingDevelop the strategic roadmap for B2B growth: defining target customer profiles, sales motions, and channel priorities in partnership with leadership synthesizing performance insights into clear strategic recommendations and ensuring dependencies are addressed to enable Alaffia to
• win.Lead the design and execution of metrics and KPIs including covering pipeline health, conversion metrics, retention, expansion, and efficiency (CAC and payback) on a segment, rep, and customer b
• asisRun weekly pipeline, reporting and forecasting meetings to measure progress vs go
• als.Partner with Finance to lead annual and quarterly planning for setting forecasts, headcount plans, commission structures, quotas, territor
• ies.Perform day-to-day maintenance and administration of HubSpot, including maintaining custom objects, automations, user profiles, and other key functional
• ity.Build and maintain dashboards in Salesforce and work with key stakeholders to understand data ne
• eds.Partner with Data & Finance teams to maintain important systems across our tech stack and ensure data integrity across multiple platform integrations (HubSpot, SalesNavigator, ZoomInfo, Gong, e
• tc.)Support our growing Sales team by answering help requests and identify areas for improvement that benefit the Sales team and Alaffia as a wh

ole.
Who Yo

• u Are3-5+ years of total experience
• with1-3+ years in Business Operations Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B co
• mpany1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication s
• killsStartup mindset on ownership and work product that strikes an effective balance between quality and sense of urg
• ency.Proven success in GTM planning, analytics, or comp design at a B2B SaaS and/or Services co
• mpanyDeep understanding of SaaS and Services business metrics, subscription / usage-based models, and the customer lifecycle (acquisition, expansion, and reten
• tion)Ability to manage complex cross-functional programs with multiple stakeholders and dead
• linesExperience in strategic planning processes (OKRs) and running weekly/monthly business reviews with teams / leade
• rshipExpert command of Google and Microsoft Suite (Sheets/Excel and Slides/PowerPoint) with deep financial / operational modelling experience in Sheets /
• ExcelHubSpot expertise - able to effectively manage a complex deployment with various customizations, integrations, and automa
• tionsExperience working closely with Sales teams, including training new hires and effectively speaking to key processes and
• data.Good sense of humor. You enjoy the work you do and the people who work with

you.
Our C

ultureAlaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we’re looking for others who share our passion for change to join the

team.
What Else Do You Get Working W

ith Us?401(k), Medical, Dental, and Vision b

enefitsFlexible, paid vacation

policyWork in a flat organizational structure — direct access to Lea

dership