The Key Account Liaison is responsible for providing dedicated billing support to premier accounts, ensuring accurate and timely invoicing, resolving billing discrepancies, and delivering an exceptional customer experience. This role requires a detail-oriented professional with strong analytical, problem-solving, and communication skills to manage complex billing requirements and maintain strong relationships with Strategic Account Mangers and clients.

You Will Bring to the Table:

Billing & Invoicing:

• Oversee billing processes for premier accounts, ensuring invoices are accurate, complete, and aligned with contract terms.
• Review and validate billing data, including contract pricing and adjustments.
• Ensure timely invoice generation

Revenue Share & Reimbursements:

• Oversee revenue share reimbursements to clients, ensuring correct calculations and timely payments.
• Verify revenue share setup and ensure compliance with contractual terms.

Account Management & Client Support:

• Act as the primary billing point of contact for premier accounts, addressing inquiries and providing resolution for billing-related concerns.
• Work closely with sales, finance, and operations to ensure seamless billing processes and client satisfaction.
• Provide proactive account support by identifying potential billing issues and recommending solutions.

Contract Governance & Compliance:

• Ensure billing and revenue share processes adhere to contractual terms and company policies.
• Review and interpret contracts to confirm correct pricing and billing methodologies.

Cross-Functional Collaboration:

• Work closely with Accounts Payable to track payment statuses and resolve outstanding reimbursements.
• Partner with Sales, Strategic Account Managers, Legal and Operations to resolve client account discrepancies and ensure billing aligns with contractual agreements.

Process Improvement & Reporting:

• Identify and implement process improvements to enhance billing efficiency and accuracy.
• Generate and analyze billing reports to track trends, identify discrepancies, and support decision-making.
• Coordinate with IT teams to troubleshoot system issues affecting billing data and workflow efficiency.

Qualifications:

Education: Bachelor’s degree in business, Finance, or related field preferred.

Experience: 5+ years of billing or finance experience, preferably supporting high-profile or complex accounts.

Skills:

• Strong Excel skills, including proficiency in pivot tables, VLOOKUP, formulas, and data analysis.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in billing systems, ERP platforms (e.g., NetSuite), and Salesforce.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and accuracy.
• Strong customer service orientation with the ability to manage high-priority accounts effectively.

Preferred Qualifications:

• Experience working with premier or key accounts in a corporate setting.
• Familiarity with healthcare billing, revenue share reimbursements, and contract pricing.
• Experience working cross-functionally with AP, Finance, and IT teams.
• Ability to manage multiple priorities and meet strict deadlines.
• This position plays a critical role in ensuring premier accounts receive exceptional billing support, managing revenue share reimbursements, ensuring contract compliance, and collaborating across departments to resolve account-related issues efficiently.