Product Implementation Consultant I
Datavant
Product
Remote
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
About the Team
As a member of our Digital Products Implementations team, you will be at the forefront of partnering with our healthcare provider clients — understanding their needs, architecting solutions, and project managing the end-to-end process to implement digital solutions and products. The digital implementations team is the glue between Datavant’s healthcare provider clients and various cross-functional teams within Datavant across commercial, product, engineering, and business operations. Your work will be critical to growing Datavant’s business and enabling our healthcare provider clients to drive improved patient outcomes.
About the Role
As a Product Implementation Consultant, you will work directly with Datavant business operations, healthcare provider technical and non-technical stakeholders, and Datavant product and engineering teams to implement digital technology products that support Release of Information (ROI) and Healthcare Information Management (HIM) activities. You will:
- Manage the end-to-end process of setting up Datavant clients with digital products solutions, including managing internal and external project team members to hit project milestones and deliverables
- Own the technical configuration, project management, integrated testing, technical troubleshooting, and change readiness activities throughout the project.
- Act as a technical and product expert as issues and questions arise throughout the implementation process
- Ensure success of digital products for our clients and business operations units, gaining a deep understanding of the healthcare providers’ medical records systems and workflows
- Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
- Identify and support automation of repeatable implementations and customer support processes
- Provide continual feedback to the Product team on how we can improve our product suite
- Partner with the Sales and Services teams in shaping and closing deals, providing your technical support, product vision, and expert perspective
What You Will Bring to the Table:
- Consistent ability to ramp up quickly on technical aspects of Datavant’s software and how it can be used for various end uses
- Curiosity for understanding current processes and products, with an aptitude to streamline and make work more efficient
- High customer empathy, both for internal and external customers; ability to work in highly regulated environments and push through bureaucracy when necessary
- Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests
- Proven ability to operate efficiently and effectively in a fast-paced, entrepreneurial environment and to navigate ambiguity with considerable success
- Proven ability to communicate cross-functionally with different personas across internal teams (including Commercial [Go To Market/Sales], Business Operations, Product Management, Engineering and Security/Compliance)
- Consider yourself highly motivated and driven to deliver results and work through challenges with a solutions-oriented mindset
Bonus, but not required, experience:
- Prior experience in implementing SaaS integration solutions, such as those through APIs and/or system/application/data interfaces within or between large, complex organizations
- Prior experience in a healthcare information technology role(s), particularly those related to Health Information Management (HIM) or Electronic Health Records (EHRs)
- Experience with database management and database querying languages, such as SQL
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
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