Service Delivery Manager
United States · Remote
USD 72k-84k / year
Posted on Jun 25, 2026
<div class="content-intro"><p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. <br><br>By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.</p></div><p><span data-contrast="auto">Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="none">The </span><strong><span data-contrast="none">Manager, Service Delivery</span></strong><span data-contrast="none"> leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You will:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput</span><span data-ccp-props="{"335559738":240}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Partner with Supervisors to coach staff, address performance issues, and support employee growth</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Serve as the first point of operational escalation for site-level execution issues (not customer issues)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Support training for new hires and ensure readiness to transition to centralized training (Phase 2)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Maintain an accurate skills matrix and assist with work assignment optimization</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Contribute to continuous improvement initiatives and transformation pilots</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Work with VPO to address concerns with Account Management team for client communication </span> <br><span data-ccp-props="{"335559739":240}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Success Metrics</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Achievement of SLA’s, quality and cost targets</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Improved operational efficiency and scalability</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Reduction of rework and waste</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong performance and engagement/retention of team</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Successful adoption of new technology</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What you will bring to the table:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience managing teams in healthcare operations, HIM, or a large-scale production environment</span><span data-ccp-props="{"335559738":240}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Demonstrated ability to coach and develop people leaders</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Comfort using metrics and dashboards to guide operational decision-making</span> <br><span data-contrast="none">Strong understanding of HIPAA and regulated workflows</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Problem-solving skills and the ability to respond quickly to operational fluctuations</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Identify process improvement needs and appropriate solutions</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services</span><span data-ccp-props="{"335559739":240}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Bonus points if:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">You have experience with ROI workflows or EMR systems</span><span data-ccp-props="{"335559738":240}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">You have led multi-site teams</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">You have experience with Lean or continuous improvement methodologies</span><span data-ccp-props="{"335559739":240}"> </span></li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1">We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.<br><br>At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.<br><br>The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.</span></p></div><div class="title">The estimated total cash compensation range for this role is:</div><div class="pay-range"><span>$72,000</span><span class="divider">—</span><span>$84,000 USD</span></div></div></div><div class="content-conclusion"><p><span data-sheets-root="1">To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. <br><br>This job is not eligible for employment sponsorship.<br><br>Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement <a href="https://www.datavant.com/eeo-commitment-statement">here</a>. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" target="_blank">Know Your Rights</a>, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. <br><br>At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.<br><br>Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it <a class="c-link c-link--underline" href="https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462" target="_blank" data-stringify-link="https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462" data-sk="tooltip_parent">here,</a> by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it <a href="https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e" target="_blank">here</a>. Requests for reasonable accommodations will be reviewed on a case-by-case basis.<br></span></p> <div> <div data-message-author-role="assistant" data-message-id="330be0c7-8f79-47eb-acad-d048cf59df65" data-message-model-slug="gpt-4o-mini"> <div> <div> <p>For more information about how we collect and use your data, please review our <a href="https://www.datavant.com/privacy-policy" target="_new">Privacy Policy</a>.</p> </div> </div> </div> </div> <p><span data-sheets-root="1"> </span></p></div>