About the Client Training and Community Manager at Headspace:

This role sits in our ‘Organizational Experiences’ Team who engage with our corporate customers to onboard and train their employee populations.

In this role, you’ll design and deliver high-impact training, facilitation, and community experiences for Headspace’s strategic enterprise clients and partners. Your work will support adoption, engagement, and long-term value for employee populations, while helping scale Headspace’s training and engagement strategies.

This role blends live facilitation, learning and content development, community programming, and client partnership. You’ll work closely with Client Success, leadership, and cross-functional teams, balancing hands-on delivery with longer-term training and product development.

***We are hiring candidates located in the Eastern Time Zone due to the clients this position will support.***

What you will do:

Training Delivery & Facilitation

• Deliver engaging, high-quality virtual and in-person training experiences for strategic enterprise clients and partners, with the goal of driving Headspace adoption and employee engagement.
• Facilitate sessions on mental health and well-being topics with confidence, care, and credibility, reflected in consistent positive client feedback.
• Support client launches, key meetings, and high-impact moments as a trusted facilitator and thought partner.
• Support with cross-functional event coordination for strategic accounts and events.

Community Program Development

• Drive and evolve Headspace’s Champions and Community programs, developing products and experiences that engage champions and leaders within client organizations.
• Own the day-to-day experience of the Client Admin Community, including moderation, programming, forums, meetups, and events.

Client Partnership & Relationship Support

• Act as a consultative partner to enterprise clients, helping shape engagement strategies and recommending relevant training and community experiences.
• Partner closely with the Client Success team to support high-impact and higher-complexity enterprise accounts, contributing to long-term client success and reduced risk.

Content, Product & Instructional Design

• Create new and update existing Headspace training content in response to client feedback, business needs, and team strategy.
• Support training and engagement projects from concept through delivery, collaborating with leadership and cross-functional partners to solve challenges and build scalable solutions.
• Design net-new trainings and engagement products from a blank slate, aligned with Headspace’s brand, voice, and design principles.

Internal Enablement & Development

• Support the training and ongoing development of Headspace’s internal and external facilitator network.
• Contribute to strategic team initiatives as priorities evolve, which may include building new engagement products, improving processes, supporting data analysis, or enabling internal teams.
• Commit to ongoing personal and professional development, including continued learning in mental health, facilitation, and Headspace content.

What you will bring:

Required Skills:

• 5+ years of experience designing and delivering learning, training, or engagement experiences for enterprise audiences.
• Strong public-speaking and facilitation skills across virtual and in-person settings, with a demonstrated ability to create engaging, thoughtful, and psychologically safe learning experiences around mental health and well-being.
• A creative and curious approach to facilitation and learning design, with a track record of continually improving experiences based on feedback, insight, and experimentation.
• Experience partnering with external stakeholders, including large organizations and teams such as HR, People, Learning, or Wellness (or equivalent functions).
• A proactive, results-oriented mindset, with comfort taking initiative, improving processes, and balancing speed with care, quality, and user-centered decision-making.
• A genuine commitment to improving workplace well-being and mental health, and the ability to communicate this purpose in a clear, authentic, and engaging way. We value strong facilitation fundamentals, learning agility, and the ability to grow into new domains.
• Domestic and international travel may be required for this role. A valid passport/visa is required.
• Given the client-facing delivery aspect of this role, occasional early morning deliveries (6-7am EST) and evening (9-10pm EST) may be expected.

Preferred Skills:

• Relevant backgrounds include training, coaching, learning & development, client consultancy, business or behavioral psychology, education, healthcare, wellness, or other behavioral health–adjacent fields.
• Experience in the mental health space.
• Comfortable working across tools such as LMS platforms, community forums, webinar tools, and collaboration systems (e.g., Google Suite, Zoom, Slack, project management tools).

Location:

We are currently hiring this role remotely in the US, located in the Eastern Time Zone. Candidates must permanently reside in the US full-time.

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $64,800-$90,000 + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

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