The Market Director of Operations is a senior market-based leader responsible for driving operational excellence, financial performance, and strategic growth within a defined region. This role partners closely with executive leadership, clinical teams, and corporate stakeholders to ensure strong health plan performance, optimized clinical outcomes, and scalable market expansion.

This is a highly visible role requiring a strategic thinker with strong operational execution capabilities in a matrixed healthcare environment.

Key Responsibilities

Strategic Leadership & Growth

• Lead market operations to achieve growth, financial performance, and operational excellence
• Develop and execute market strategies aligned with national objectives
• Drive membership growth through effective collaboration with Sales and Business Development teams
• Establish and maintain strong relationships with Skilled Nursing Facility (SNF) partners and local healthcare providers

Operational Excellence

• Oversee key operational initiatives to improve quality, affordability, and member experience
• Monitor performance metrics (e.g., utilization, risk scores, costs, KPIs) and implement corrective actions
• Ensure regulatory compliance and operational efficiency across the market
• Manage budgeting, forecasting, and cost control initiatives

Cross-Functional Collaboration

• Partner with Clinical, Finance, Network, Compliance, and Executive teams to achieve market goals
• Support network development to ensure adequate and high-performing provider coverage
• Collaborate on implementation of new SNF partnerships and service offerings

Team Leadership

• Lead, coach, and develop a high-performing team (Account Managers, Sales Agents, Member Advocates)
• Establish performance expectations and productivity benchmarks
• Drive employee engagement, accountability, and professional growth

Market Engagement

• Represent Longevity Health Plan with local stakeholders, providers, and regulatory bodies
• Maintain regular in-market presence, including quarterly facility visits
• Lead or participate in business reviews and partner meetings