The individual in this position must actively uphold and exemplify Longevity Health’s commitment to improving the health and quality of life of nursing home residents by caring for their unique medical, social, and emotional needs.

The Affordable Care Organization (ACO) department Coordinator provides administrative and operational support for assigned programs and departments. This role is responsible for coordinating data tracking, reporting, process workflows, and communication across internal teams and external partners. The coordinator ensures accurate information management, supports routine reporting, and helps maintain compliance with organizational processes and deadlines.

Key Tasks and Responsibilities:
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Coordinate and maintain program data, including tracking rosters, eligibility, and participant status updates.
• Perform routine data entry, validation, and quality checks across multiple systems to ensure accuracy and completeness.
• Assist with preparation and distribution of standard and ad hoc reports using available dashboards and data tools.
• Support outreach and communication efforts, including coordinating mailings, campaigns, and follow-up activities.
• Maintain and update participant and provider records, including demographic and contact information.
• Monitor and track program metrics (e.g., participation, attrition, utilization) and escalate discrepancies or issues as needed.
• Coordinate collection and submission of required forms and documentation in accordance with program guidelines.
• Collaborate with internal teams (e.g., operations, IT, analytics) to gather data and support reporting needs.
• Assist with onboarding activities for new participants, providers, or partners, including system setup and documentation.
• Participate in regular check-ins to identify operational issues (e.g., billing, data discrepancies) and support resolution.
• Support data reporting related to quality initiatives and program requirements.
• Maintain organized records, files, and documentation in accordance with policies and procedures.
• Assist with development and updating of standard operating procedures (SOPs) and workflow documentation.
• Provide general administrative support, including scheduling, tracking tasks, and responding to inquiries.

Supervisory Responsibilities:
• There are no supervisory responsibilities for this position.

Education and Training:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 1–3 years of administrative, coordination, or healthcare support experience preferred.
• Basic experience working with data, reports, or multiple systems.
• Proficiency in Microsoft Office (particularly Excel, Word, and Outlook).
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a structured environment.
• Effective written and verbal communication skills.

Knowledge and Experience:
• Data entry and data accuracy
• Organization and time management
• Communication and teamwork
• Problem-solving and follow-up
• Basic analytical skills
• Process coordination