The After-Hours APP Clinical Manager provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program. This role supervises After-Hours APPs and Team Leads, ensuring safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care. The position serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays.
Key Responsibilities
Clinical & Operational Leadership
- Supervise and support After-Hours APPs.
- Oversee after-hours clinical operations, staffing, scheduling, and workflow management.
- Serve as an escalation resource for complex clinical and operational issues.
- Ensure effective communication and care transitions between after-hours and daytime teams.
- Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.
- Support recruitment, onboarding, retention, and development of after-hours staff.
Quality, Utilization & Compliance
- Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.
- Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.
- Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.
- Develop corrective action plans and performance improvement initiatives when needed.
- Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards.
Performance Management & Staff Development
- Conduct routine coaching, performance reviews, and one-on-one meetings.
- Monitor productivity, quality scores, documentation standards, and operational metrics.
- Support continuing education, competency development, and leadership growth.
- Address performance concerns in partnership with Human Resources and clinical leadership.
Communication & Collaboration
- Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.
- Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.
- Facilitate team meetings, education sessions, operational updates, and quality reviews.
- Promote a culture of accountability, collaboration, and continuous improvement.
- Perform other related duties as assigned.
