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Senior Human Resources Business Partner

SWORD Health

Remote / United States of America
  • Job Type: Full-Time
  • Function: HR
  • Industry: Employer
  • Post Date: 06/20/2022
  • Website:
  • Company Address: , New York, NY

About SWORD Health

SWORD Health is a digital musculoskeletal (MSK) therapy provider.

Job Description

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. SWORD Health (“SWORD”) is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.       
The SWORD program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. SWORD’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago , SWORD has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. 
This is an opportunity to join SWORD during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.   
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at SWORD– working alongside great people pioneering novel products and cutting edge technologies.  
We are searching for a Senior People Partner with a unique talent to build and foster authentic, human relationships with the rapidly growing population at SWORD Health. Our goal is to build the best People & Talent team in healthcare. Reporting to the Director of People Partnerships, the ideal candidate will form lasting relationships with managers and individual contributors to provide HR expertise, execute on people programs, and advocate on behalf of their constituents.
What you'll do:
Serve as a partner to leaders within the member experience business unit which includes SWORD’s clinical and non clinical support staff, to provide guidance, advice, coaching, and expertise.
Work with managers and individual contributors to execute on people programs throughout the entire employee lifecycle, including onboarding, performance, compensation, learning, and growth.
Partner with Talent Acquisition to plan for headcount, budgeting, and prioritizing hiring.
Ensure that managers have the tools they need to properly support people programs and initiatives at a scaling organization.
Partner with the People team to conduct regular engagement surveys and provide both quantitative and qualitative data about your team, their perspectives, and their needs.
Partner across the org to ensure programs are equitable and inclusive by minimizing subjectivity and maximizing opportunity.
Manage employee relations issues with empathy and understanding.
Who you are:
6+ years of HR experience in an employee-facing role.
Experience partnering with front line work forces e.g. customer support, clinicians, coaches, retail staff, etc.
Strong ability to communicate with employees, especially sensitive employee relations matters.
Deep knowledge of HR best practices and compliance.
Ability to provide coaching and guidance to managers, especially first time managers.
Ability to deal with ambiguity in a rapidly evolving, high-growth environment.
Comfortable handling difficult, sensitive employee situations in a thoughtful, human-first manner.
Meticulously organized and capable of managing multiple projects and initiatives simultaneously.
Possess a learning-centric mindset.
Background in medical or medical technology is a plus, but not required.
At SWORD, we are proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and teammates is critical to our success as a global company. The more inclusive we are the better our work will be.