Diverse experience; a shared passion

At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare organization level.

Senior Director, Adparo Operations

The Senior Director, Adparo Operations is a senior operational leader responsible for the end-to-end performance, scalability, and execution of the Adparo services organization. This leader will oversee a growing, pod-based operating model supported by both onshore teams and a significant offshore workforce.

This role is ideal for a hands-on, roll-up-your-sleeves operator who has successfully built, stabilized, and scaled offshore operations, understands front-end intake/registration and full Revenue Cycle Management (RCM), and thrives in fast-moving, high-accountability environments.

You will oversee a pod-based operating model through a team of Operations Managers and collaborate cross-functionally with Commercial, Product, Technology, Operations, Finance, and People teams to deliver strong operational/financial performance and exceptional client outcomes.

What You Will Do:

Operational Leadership & Execution

• Own the overall operational performance of Adparo, including productivity, quality, SLAs, client outcomes, and financial performance
• Lead and develop Operations Managers and front-end and back-end leaders, ensuring consistency, accountability, and execution across all pods
• Establish operational rigor through clear workflows, KPIs, reporting, and performance management
• Serve as a visible, hands-on leader who is comfortable diving into the details when needed

Offshore Strategy & Stabilization

• Take ownership of the offshore operating model, including performance, training, workflows, quality, and scalability
• Identify gaps and implement improvements across offshore productivity, communication, governance, and accountability
• Build a sustainable, scalable offshore strategy that supports growth while maintaining quality and optimized client outcomes

Revenue Cycle & Intake Expertise

• Oversee operations spanning intake, registration, on-going front-end services, and full revenue cycle management
• Ensure best-in-class workflows across patient access, case management, and downstream RCM processes
• Partner with Product and Technology to continuously improve tools, automation, and reporting that support operational scale

Cross-Functional Partnership

• Partner closely with Client Executives on client performance, renewals, growth, and P&L outcomes
• Collaborate with Product and Technology to identify workflow gaps, system enhancements, and operational improvements
• Work with Finance on forecasting, margin optimization, and pod-level P&L performance
• Partner with Leadership and People on staffing models, hiring plans, training, and leadership development

Growth & Scale

• Prepare the organization for continued growth, new client onboarding, and expanded service offerings
• Ensure operational readiness for new clients, including staffing, training, workflows, and go-live execution
• Continuously assess and improve the operating model to support scale without sacrificing quality

About You:

• 8+ years of progressive operations leadership experience within healthcare services, tech-enabled services, RCM, or outsourced operations environments
• Proven experience leading operations at scale
• Demonstrated success building or improving offshore operations
• Deep understanding of intake, registration, and full revenue cycle management
• Experience leading managers and operating through a pod or team-based model
• Comfortable in fast-paced, growth-oriented environments where structure is still evolving
• Highly data-driven, with strong operational and financial acumen
• Willing and eager to roll up your sleeves and lead from the front
• Strong communicator who builds trust across clients and internal teams
• Bachelor’s degree required; advanced degree preferred
  
  

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Read more about the Annexus Health culture at annexushealth.com/about/.