Client Enrollment Specialist - Remote

About Thriveworks

Thriveworks is a trusted mental health provider with 340+ locations and a nationwide hybrid care model. We serve over 175,000 clients annually through more than 1.7 million sessions, and those numbers are growing. As a clinician-founded and clinician-led organization, we offer the tools, support, and community you need to build a fulfilling, long-term career.

Compensation:

The base salary starts at $40,000 ($19.23/Hr).

• In addition to the base salary, Enrollment Specialists have the opportunity to earn $10,000 to $30,000+ in commission annually, based on performance and achievement of goals.

About the Job

Our Center of Excellence is built on a culture of service excellence. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity. The role of Enrollment Specialist at Thriveworks is a sales and full-time remote position, and is responsible for actively managing a pipeline of prospective clients seeking mental health services. The ideal candidate thrives in a fast-paced, mission-driven environment and demonstrates exceptional communication, attention to detail, and adaptability. We have a lot of people reaching out for support, and it’s our job to help them feel heard, explain what Thriveworks offers, and match them with the right service. You’ll walk them through the scheduling process and make sure they feel comfortable, informed, and excited about getting started with their first appointment.

Responsibilities

• Handle 50+ calls daily while maintaining a high standard of organization and follow-through.

• Meet or exceed key performance indicators (KPIs) including client conversion rates, intake targets, quality assurance (QA) standards, and schedule adherence.

• Manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport.

• Prospecting new leads, handling inbound calls, and conducting outbound outreach to support referral programs and engage prospective clients.

• Ensure clients are a strong fit for services by aligning their needs with appropriate offerings

• Address and escalate client concerns to other departments and leadership and follow up as necessary to ensure satisfactory resolution.

• Work collaboratively in a fast-paced and ever-changing team environment.

• Additional duties requested by Supervisor/Manager.

Requirements:

• Sales/Customer Service and Call Center experience is required, experience in the mental health field is preferred.

• High proficiency in Google Suite (Docs, Sheets, Gmail, etc.) and CRM platforms, particularly Salesforce.

• Must have a designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance standards.

• Bachelor’s degree or a minimum of 2 years of inside sales experience within a digital health or similar sales environment (handling both inbound and outbound leads).

• Excellent verbal and written communication skills, with the ability to engage a diverse range of clientele professionally and empathetically.

• Work hours: Monday–Friday, 8:00 AM to 9:30 PM EST; Saturday & Sunday, 8:00 AM to 6:00 PM EST (subject to change).

• This is an FT position with benefits, ranging between 32 - 40 hours per week, depending on the business needs.

• Shift Bid opportunities are available (every 6 months) based on performance.

• Internal candidates must be currently in good standing in their current role.

Benefits:

• Competitive compensation + commission opportunities

• 401(k) with employer match

• Medical, Dental, Vision, Life Insurance

• Paid time off and holidays

• Employee Assistance Program (EAP)

• Professional growth and advancement opportunities
  

This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
• Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.