Senior Director of Operations - Psychiatry:

About the Job

The Senior Director of Operations - Psychiatry is responsible for overseeing the day-to-day operations and executing the long-term vision of our Psychiatry line of business. The role will partner with clinical leadership to manage quality, growth and performance for our team of Nurse Practitioners and support staff, including Regional Clinical Directors, Psychiatry Call Center Support and Onboarding Support. They will also work cross-functionally with other departments to drive initiatives that improve our clinician and patient experience.

Key Responsibilities

• Lead a team of Regional Clinical Directors responsible for managing quality, performance, and clinician experience for a team of 200+ nurse practitioners and collaborating physicians.

• Lead Psychiatry-dedicated Call Center and Clinician Onboarding Support teams dedicated to providing an exceptional experience for clinicians and patients.

• Own P&L outcomes and operational metrics.

• Partner with the Vice President of Clinical Psychiatry to manage clinicians and execute initiatives to improve quality of care for the service line.

• Partner with the Vice President of Operations to execute the Psychiatry division growth strategy.

• Lead cross-functional initiatives with Product, HR, Process Improvement and other departments to improve the patient and clinician experience.

• Lead change management efforts across the Psychiatry division.

• Provide ad hoc support on day-to-day operational items including but not limited to facilities issues, patient complaints and clinical management.

Qualities of a Strong Candidate

• Deeply human leader who cultivates a culture of human connection across their teams.

• Excellent communicator capable of motivating direct reports and leading the dissemination of information across a large team.

• Owner operator who takes accountability for outcomes.

• Relentless improvement mindset.

• Highly organized leader capable of managing multiple ongoing workstreams.

• Data-driven leader experienced in using operational and financial metrics to manage business outcomes.

• Ability to work directly with Clinicians in a respectful manner to drive shared clinical and financial goals.

Qualifications

• 5+ years managerial experience overseeing large care delivery teams

• 8+ years experience in a healthcare setting

• Familiarity with healthcare operations including workforce management, prescribing, prior authorizations, labs, etc.

• Bachelor’s Degree

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you fit the bill and belong on our team, apply today!

Physical demands for Thriveworks positions may include being sedentary for long periods. Entering text or data into a computer through a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.

• Our recruiters and other team members may also contact you via text or phone to schedule an interview.

• A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.

• Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).

• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.