Medical Clinical Director - Remote

About Thriveworks

Thriveworks is a trusted mental health provider with 340+ locations and a nationwide hybrid care model. We serve over 175,000 clients annually through more than 1.7 million sessions, and those numbers are growing. As a clinician-founded and clinician-led organization, we offer the tools, support, and community you need to build a fulfilling, long-term career.

About the Job

This position will work closely with the psychiatry team, and act as a support to administrative staff, and psychiatry clinicians. The Medical Clinical Director position plays a critical role in onboarding and supporting new clinicians. The role also assists all clinicians with EHR questions.

Key Responsibilities

• Assisting psychiatry clinicians with onboarding and account setup

• Troubleshoot EHR-related issues for psychiatry clinicians

• Assist with questions that arise from psychiatry clinicians with an emphasis on troubleshooting and following up on e-prescribing issues that may arise

• Triage questions/requests to direct to clinical and/or operational leadership, as appropriate, with timely communication

• Assist in managing high-volume email accounts to answer questions for psychiatry clinicians

• Provide additional administrative support to medical staff, Regional Operations Directors, and program leadership

• Following up with psychiatry clinicians on clinical and administrative documentation

• Multidisciplinary care coordination with the ability to problem solve, troubleshoot, and track key projects and issues in a timely manner.

• Assist in maintaining SOPs for all aspects of the MCD position

• Provide as needed support to Medical Assistants with responsibilities including Labs, Prior Authorizations, Paperwork Requests and Refill Requests during high volume period

• Support Psych program leadership with ad hoc projects

Qualifications

• Certified Medical Assistant (preferred)

• 2+ years working remotely in healthcare services

• EHR system experience (AMD experience preferred)

• Highly independent with strong problem solving skills

• Strong interpersonal skills to provide support to clinicians with complex system-related issues

• Highly collaborative

• Strong written and verbal communication skills
  

Benefits:

• 401(k) with employer match

• Medical, Dental, Vision, Life Insurance

• Paid time off and holidays

• Employee Assistance Program (EAP)

• Professional growth and advancement opportunities
  

This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.

• Our recruiters and other team members may also contact you via text or phone to schedule an interview.

• A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.

• Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).

• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.